Legal

Refund policy.

Last updated 19 September 2026

Plain rules, so you know where you stand before you pay anything. This sits alongside the terms of service.

The deposit

A 50% deposit, paid by e-Transfer or cash, holds your date. The balance is paid on the shoot day. All prices are in Canadian dollars before HST (13%), and any travel fee is quoted up front, so there is nothing added later that you have not already seen.

If you cancel

The deposit is non refundable, because once your date is held I turn other work away and start preparing. Nothing beyond the deposit is owed when you cancel before the shoot day.

If you need to move the date

Tell me at least 7 days ahead and your deposit moves to a new date within the next 12 months at no charge, subject to my availability. With less notice I will still do my best, but the deposit may not carry over. Bad weather on an outdoor shoot is never counted against you: we simply pick another day.

If I have to cancel

If illness or an emergency stops me from shooting and we cannot agree a new date, you get back everything you have paid, deposit included, within 10 days.

After your photos are delivered

Photography is custom work, so delivered galleries are not refundable on the grounds of taste or style, which is why my portfolio is there to look through first. If something is genuinely wrong on my side, such as lost files or an agreed part of the shoot that was missed, tell me within 14 days of delivery and I will put it right with a re-edit, a reshoot, or a partial or full refund to match the problem.

Monthly packages and web work

Monthly content packages are billed month by month and can be stopped with 30 days notice; months already delivered are not refunded. Website and automation projects are billed in stages, and a stage that has been completed and approved is not refundable.

How refunds are paid

Refunds go back the same way you paid, normally by e-Transfer, within 10 days of being agreed. Nothing here limits the rights you have under Ontario's Consumer Protection Act.

Contact

To cancel, reschedule or ask for a refund, email [email protected] or message me on WhatsApp at +1 343 254 1555.